Capacity Building & Training

We help our clients to build their best possible economic argument and communicate it to courts and arbitrators. We excel in the analysis of causality and quantitative damage assessment, especially in the world of what-if.

Structured Process

A dispute mechanism is a structured process that addresses disputes or grievances that arise between two or more parties engaged in business, legal, or societal relationships. Dispute mechanisms are used in dispute resolution, and may incorporate conciliation, conflict resolution, mediation, and negotiation. Dispute mechanisms are an increasingly effective tool for establishing communication channels between businesses.

Grievance Mechanisms

Otherwise known as grievance mechanisms, dispute mechanisms are typical non-judicial in nature, meaning that they are not resolved within the court of law. According to research produced by the non-judicial grievance mechanism task force of Peter Ruggie, those who design and oversee non-judicial mechanisms should acknowledge core human rights processes.

Key Benefits of the Service

Customer-centric businesses build a virtuous cycle we call the customer wheel. We help companies at every stage of growth, developing custom solutions and collaborating with all levels of your business.

  • We help you understand customer behaviors
  • We help break down barriers to innovation
  • We help resolve the pricing paradox
  • We help align brand strategy with key objectives
  • We help companies nurture loyal customers who are more profitable

We help companies identify quick, targeted, customized solutions as well as strategic and operational improvements to boost underperforming sales organizations.

We help clients define the target customer or sweet spot — the area of distinct advantage over competitors—to inform business decisions and investment allocation.

We ensure marketing investments are generating highest returns and reinforcing the brand positioning; and build a loyal customer base through branding that cultivates a strong, trusted image.

We work with companies to develop a series of positive interactions with the customer to earn their advocacy and inform consistent delivery of experiences to drive top-line growth.